Archives
 
Year 2023
 
Vol 64, Issue 4, [08 - 2023]

Establishing a model of the factors affecting the quality of educational services: A case study of Hanoi University of Mining and Geology

DOI:10.46326/JMES.2023.64(4).05

  • Affiliations:

    Hanoi University of Mining and Geology, Hanoi, Vietnam

  • *Corresponding:
    This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Received: 22nd-Mar-2023
  • Revised: 21st-July-2023
  • Accepted: 16th-Aug-2023
  • Online: 31st-Aug-2023
Pages: 38 - 48
Views: 1248
View onlineView online
Downloads: 17
Downdload PDF
★★★★★Rating: , Total rating: 0
  • ★
  • ★
  • ★
  • ★
  • ★
Yours rating

Abstract:

The study built a model of factors affecting educational service quality based on the assessment of student satisfaction. The theoretical model is drawn from domestic and foreign authors and has been adjusted to suit the research context. The results are collected from 886 surveys with full-time students from the faculties of Hanoi University of Mining and Geology, which showed that the quality of educational services of Hanoi University of Mining and Geology is derived by the factors such as (1) Quality of Lecturer, (2) Quality of staff, (3) Support services, (4) Training program, (5) Facilities. The results of the paper also show that there is a difference between students of other faculties, but there aren’t differences in the genders, courses, and performances in the assessment of educational service quality. From these results, the study has proposed recommendations to improve the quality of educational services at this University in order to: satisfy student satisfaction, improve the image of the University, collect attract learners in the recruitment process.

How to Cite
Le, C.Van, Nguyen, T.Duc and Pham, K.Trung 2023. Establishing a model of the factors affecting the quality of educational services: A case study of Hanoi University of Mining and Geology (in Vietnamese). Journal of Mining and Earth Sciences. 64, 4 (Aug, 2023), 38-48. DOI:https://doi.org/10.46326/JMES.2023.64(4).05.
References

Phạm Lê Hồng Nhung - Đinh Công Thành - Nguyễn Khánh Vân - Lê Thị Hồng Vân, (2012). Kiểm định thang đo chất lượng dịch vụ trong đào tạo đại học trường hợp nghiên cứu tại các trường đại học tư thục khu vực Đồng Bằng Sông Cửu Long. Kỷ yếu khoa học 2012. Trường đại học Cần Thơ, pp. 203-213.

Abdullah, F. (2006). Measuring service quality in higher education: HEdPERF versus SERVPERF. Marketing Intelligence and Planning, 24(1), 31-47.

Ali, F.; Zhou, Y.; Hussain, K.; Nair, P.K.; Ragavan, N.A. (2016),Does higher education service quality effect student satisfaction, image and loyalty?: A study of international students in Malaysian public universities, Quality Assurance in Education, Vol. 24, Iss 1, pp. 70-94.

Baumgartner and Homburg, (1996). Applications of structural equation modeling in marketing and consumer research: A review. International Journal of Research in Marketing Volume 13, Issue 2, April 1996, Pages 139-161.

Browne M.W. - Cudeck, R., (1992). Alternative Ways of Assessing Model Fit. Sociological Methods and Research, 21, 230-258.

Cronbach L. J., (1951). Coefficient alpha and internal structure test. Psychometrika, Vol. 16, pp. 297-300.

Gamage, D.T., Suwanabroma, J., Ueyama, T., Hada, S., Sekikawa, E., (2008). The impact of quality assurance measures on student services at the Japanese and Thai private universities. Quality Assurance in Education, 16(2), 181- 198.

Hair, J. F., Black, W. C., Tatham, R. L., and Anderson, R. E. (1998). Multivariate Data Analysis, Prentical-Hall International.

James H. Steiger, (1990). Structural Model Evaluation and Modification: An Interval Estimation Approach. Multivariate Behavioral Research, 25:2, 173-180, DOI: 10.1207/s15327906mbr2502_4.

Kettinger W.J. and Lee C.C., (1995). Exploring a “gap” model of information service quality. Information Resources Management Journal, 8(3), pp. 5-16

Nunnally J.C. and Bernstein I.H., (1994). The Assessment of Reliability. Psychometric Theory, Vol. 3, pp. 248-292.

Other articles